Microfinance Today – a Social Investment
Laura Hemrika, Corporate Citizenship
Laura Hemrika: Microfinance has become a well-known concept, no longer just the realm of development experts. Does this mean your work is done? What lies ahead for microfinance?
Rupert Scofield: While microfinance reaches millions of people, our work is by no means done. We must continue to innovate and broaden client offerings through savings, money transfer and insurance products. We also have work to do to improve transparency and client protection. Partnerships like FINCA’s with Credit Suisse – which is helping us improve market intelligence to better inform decisions about product design – as well as industry-wide initiatives like the Smart Campaign, which is focused on integrating client protection and client-centered services into the core of microfinance operations, are key next steps.
What are some of the challenges in the microfinance industry today and looking forward?
In my opinion, there are a core set of challenges facing the industry – scaling microfinance to reach the three billion people living in poverty; transitioning into and operating regulated deposit-taking financial institutions; remaining sustainable in the face of increasing regulation and government involvement; and the unethical behavior of some Microfinance Institutes (MFIs). With the help of Credit Suisse, we’re addressing the first three of these issues through the FINCA Development Academy, an in-house training institution that will professionalize our workforce in the coming years ensuring that we have the human capacity to surmount the challenges we face.
How do you make sure you are having the desired impact with your work?
I believe that measurement is the key. FINCA was the first international microfinance network to develop a rigorous client assessment tool to evaluate improvements in our clients’ standard of living, and provide information about the need for new products and satisfaction with existing ones. Our Social Performance Audit Committee mandates the measurement of social performance on a regular basis, ensuring that we monitor social performance with the same zeal and precision that we monitor financial performance.
What is the role of commercial capital in microfinance?
Commercial capital must play a significant role in the sector because donor funding alone is insufficient to meet client demand for products and services. To best serve our clients, FINCA – like other microfinance institutions – started by accessing debt from capital markets, developing more and better products over time including the local currency note that Credit Suisse put together for us in 2011. When the mix of grants and debt no longer proved sufficient, we sourced equity capital from socially responsible investors.
We are hearing more and more about “social business” or social entrepreneurship and you’ve just published a book on it. What is it and why is it important?
For me, social entrepreneurship applies effective business practices, emphasizing sustainability and scalability, to address social issues and achieve social change. Social enterprises target market failures that, if not addressed, lead to severe long-term consequences. Social entrepreneurship can create positive social and/or environmental impact through a “double or triple bottom line” approach.
My book, The Social Entrepreneur’s Handbook, constitutes a “call to action” on the part of existing and would-be social entrepreneurs, and tells the inspiring story of FINCA’s transformation from an idea to a global financial services network.
What is the link between microfinance and social entrepreneurship?
Microfinance was the response to a major market failure: the inability of low-income entrepreneurs in developing countries to obtain loans to finance their businesses. Microfinance is a classic example of traditional business practices addressing social issues in a way that is both scalable and sustainable. At FINCA, we now have $500 million in loans-outstanding to over 900,000 low-income micro-entrepreneurs on five continents, and we’ve created over 8,000 jobs.
What are the trends to keep an eye on in social entrepreneurship?
Awareness of, and support for, social entrepreneurship has increased dramatically. More and more universities have academic programs for aspiring social entrepreneurs. In the corporate world, employees and shareholders are demanding accountability for more than financial profits. Social enterprises are cropping up in response to market failures across a wide array of industries and sectors including education, health and the environment.
What sort of challenges is the social business industry facing today and how can we respond? Is there anything that Credit Suisse or Credit Suisse clients could do to help?
From my perspective, social entrepreneurs face several significant challenges. First, a lack of start-up capital; funding is critical for any social enterprise, making the availability of willing investors a necessity. Second, many social entrepreneurs lack business management training which can undermine an otherwise promising idea. Third, the lack of social capital; social enterprises tend to be far more successful when they are part of a larger network. Credit Suisse can continue to play an important role in the investment process and with technical and management training for social entrepreneurs.
How do you see the future of the social business industry?
I am thrilled with how the momentum for transformative social enterprises has increased over the last decade, as organizations create tools and technology to solve social and environmental problems. The issue for the future is that of scale – as the industry grows, social enterprises must create scalable models in order to sustain this momentum. Social enterprise networks will be key for facilitating growth, best practice exchange and resource-sharing.
What roles can banks play in social entrepreneurship?
I think banks can play a key role by providing the tools necessary for success: start-up capital, mobilizing investors, training, technology, and physical capital sharing. By enabling access to capital and sharing knowledge and technology, banks will be making an important investment in the betterment of society, with potential for both social and financial returns.
In addition to microfinance, in 2011 Credit Suisse started a number of initiatives focusing on social entrepreneurship in close partnership with the Schwab Foundation for Social Entrepreneurship.